Healthcare Referral & Scheduling Coordinator

Dartmouth Health; Manchester (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Job summary

Dartmouth Health is seeking a Referral Coordination Assistant to respond to patient calls, greet patients, and assist with forms and scheduling. You will review daily schedules, manage wait lists, and coordinate follow-up activities to ensure timely care.

This role involves liaising between physicians and external specialists to streamline referrals and maintain excellent patient communication. Ideal candidates have a high school diploma, strong communication skills, familiarity with medical

Qualifications

• High school diploma or equivalent.
• Knowledge of insurance benefits and medical terminology.
• Ability to interact with providers, staff, patients, and insurers.
• Able to prioritize multiple tasks and maintain accuracy.
• Strong computer skills and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments and assists with forms and technology.
• Assesses needs of patients without appointments and processes prescriptions, forms, appointments or calls to clinical staff.
• Reviews schedules daily for accuracy and reschedules to keep slots filled.
• Completes follow-up tasks such as scheduling lab tests or external procedures as directed.
• Manages incoming calls, takes messages, schedules appointments and transfers calls as needed.
• Monitors messages and faxes and routes them appropriately for timely action.
• Completes authorizations and pre-certifications for external procedures and notifies insurance.
• Reviews provider schedules and contacts patients for follow-up and manages no-shows per policy.
• Supports staff in addressing patient questions and concerns and provides guidance.

Skills

Communication

Multitasking

Computer skills

Insurance terminology

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking a Referral Coordination Assistant to respond to patient calls, greet patients, and assist with forms and scheduling. You will review daily schedules, manage wait lists, and coordinate follow-up activities to ensure timely care.

This role involves liaising between physicians and external specialists to streamline referrals and maintain excellent patient communication. Ideal candidates have a high school diploma, strong communication skills, familiarity with medical