Referral & Scheduling Specialist – Healthcare Access

Planned Systems International; Bellevue Second IV Precinct (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. The role emphasizes professional customer service while assisting patients and staff with referrals and appointment coordination.

The ideal candidate will have strong communication, medical scheduling experience, and solid knowledge of EHR workflows (including MHS GENESIS) to ensure timely and accurate referrals.

Qualifications

• One year of administrative experience in a medical setting.
• Working knowledge of medical terminology.
• Ability to read, write, speak, and understand English fluently.
• US Citizen and capable of obtaining necessary clearances.

Responsibilities

• Answer calls and assist patients and staff with referral questions.
• Review referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per MTF guidelines.
• Process referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS.

Skills

Administrative experience

Medical terminology

English fluency

EHR data entry

Education

High school diploma or equivalent

Tools

MHS GENESIS

Electronic health records

Job description

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. The role emphasizes professional customer service while assisting patients and staff with referrals and appointment coordination.

The ideal candidate will have strong communication, medical scheduling experience, and solid knowledge of EHR workflows (including MHS GENESIS) to ensure timely and accurate referrals.