Healthcare Practice Operations Lead

One Medical; Cambridge (MA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Free One Medical memberships

401K match

Paid sabbatical

Health, dental, vision plans

Job summary

One Medical is seeking a Practice Coordinator for the Kendall Square, Cambridge, MA office to lead the practice team and ensure top-quality patient experiences. You will oversee daily operations, scheduling, inventory, and facilities while championing best practices and open communication with clinicians and staff.

The role emphasizes patient-centered interactions, front-office excellence, and collaboration with Operations leadership to maintain high performance and regulatory compliance.

Qualifications

• Experience in a supervisory or lead role in high-touch customer service or healthcare.
• Ability to foster collaborative team dynamics and a supportive culture.
• Experience working on collaborative, diverse, feedback-driven teams.
• Strong written and verbal communication skills.
• Successful completion of One Medical clinical training (sponsored) within six months.
• Experience as Medical Assistant or Phlebotomist preferred; training provided.
• Experience in healthcare Billing and Insurance is preferred.

Responsibilities

• Ensure operational readiness of the practice through regular team check-ins, staffing reviews, task queue monitoring, and end-of-month scheduling.
• Provide team coaching, training, and recognition to maintain high performance.
• Drive daily management to improve performance, including huddles and metric monitoring.
• Handle inventory management: ordering, receiving, expiry tracking, waste minimization and counts.
• Support financial health through budget review, copay and revenue cycle management.
• Monitor Net Promoter Score and respond to service recovery, escalating as needed.
• Collaborate with Clinical Leadership and Operations Manager on quality outcomes, patient safety, and regulatory compliance.
• Apply C-I-CARE framework in all patient interactions for a positive in-office experience.
• Perform front-of-house duties: check-in/out, insurance verification, paperwork, sample collection prep, opening/closing duties, facility upkeep.
• Clinical duties may include venipuncture, extended scope tasks (EKG/ECG, vitals, vaccines, PPD tests, swabs).

Skills

Supervisory experience

Team leadership

Communication skills

Healthcare experience

Billing & insurance knowledge

Clinical training completion

Multidisciplinary teamwork

Job description

One Medical is seeking a Practice Coordinator for the Kendall Square, Cambridge, MA office to lead the practice team and ensure top-quality patient experiences. You will oversee daily operations, scheduling, inventory, and facilities while championing best practices and open communication with clinicians and staff.

The role emphasizes patient-centered interactions, front-office excellence, and collaboration with Operations leadership to maintain high performance and regulatory compliance.