Healthcare Practice Operations Leader

1200 The General Hospital Corporation; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Mass General Brigham is seeking a Practice Manager to oversee daily operations of a physician practice, leading administrative and clinical staff and ensuring efficient workflows and high-quality patient service.

You will partner with practice leadership on budgeting and payroll oversight, monitor performance, support revenue cycle activities, ensure HIPAA compliance, and develop a culture of accountability and continuous improvement.

Qualifications

• 5+ years of supervisory or leadership experience in a healthcare, medical practice, or similar operational environment.
• Bachelor's degree in a related field preferred; equivalent experience may be considered in lieu of a degree.
• Experience with operational metrics, budgets, payroll, and administrative processes.

Responsibilities

• Lead and support administrative and clinical support staff across one or more practice locations.
• Manage staffing schedules, identify coverage needs, and coordinate replacements to ensure smooth daily operations.
• Recruit, onboard, coach, and develop team members while fostering a positive and accountable work environment.
• Monitor performance, conduct evaluations, and support employee growth through training and mentoring.
• Ensure compliance with HIPAA requirements, organizational policies, and mandatory training standards.
• Improve practice operations by evaluating workflows, implementing process improvements, and monitoring key performance metrics.
• Partner with practice leadership on budgeting, payroll oversight, and operational planning.
• Support patient billing and revenue cycle activities to ensure adherence to established procedures.

Skills

Leadership

Staff management

Communication

Organizational skills

Problem solving

Budgets & payroll

Revenue cycle knowledge

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Mass General Brigham is seeking a Practice Manager to oversee daily operations of a physician practice, leading administrative and clinical staff and ensuring efficient workflows and high-quality patient service.

You will partner with practice leadership on budgeting and payroll oversight, monitor performance, support revenue cycle activities, ensure HIPAA compliance, and develop a culture of accountability and continuous improvement.