Practice Operations Lead

South Shore Health; South Weymouth (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

South Shore Health is seeking a Practice Coordinator Lead to support administrative and clinical operations across our practice groups. You will supervise scheduling, patient interactions, and the coordination of referrals, authorizations, and documentation, reporting to the Operations Manager.

You will collaborate with Dana-Farber Access Management staff when needed, ensuring smooth patient flow, timely communication, and adherence to site policies.

Qualifications

• Bachelor’s degree and/or 4-6 years equivalent experience preferred.
• Minimum of 4-6 years of experience in a customer service or medical environment preferred.
• Knowledge of managed care policies and medical terminology preferred.
• Working knowledge of GE Centricity or other hospital/professional services billing systems.
• Strong Microsoft Office skills; excellent customer service and communication.
• Self-starter with strong leadership abilities.

Responsibilities

• Administrative support of practice operations including phone triage and patient flow.
• Check-in/check-out, verify patient details, collect copayments, and schedule follow-ups.
• Coordinate referrals, authorizations, and financial counseling with appropriate teams.
• Prepare daily schedules, reports, and workflow documents.
• Manage master schedules for providers and RNs; avoid overbooking.
• Coordinate surgical scheduling and pre-admission tasks when needed.
• Ensure compliance with SOPs and quality standards.
• Lead training and mentoring of staff; act as Scheduling Ambassador.
• Participate in committees and rollout of new clinical applications.
• Participate in recruiting and annual evaluations.
• Allocate resources and assist in budgeting analysis.
• Resolve discrepancy reports and ensure coverage in absences.
• Handle complex intra/inter-institutional coordination.
• Assist with special projects and process improvement initiatives.
• Manage communications with patients and families.
• Support patient flow by directing patients and families and keeping waiting areas orderly.
• Assist with revenue cycle tasks and ensure documentation is complete.

Skills

Customer service

Scheduling

Leadership

Communication

Education

Bachelor's degree

Tools

GE Centricity

Microsoft Office

Job description

South Shore Health is seeking a Practice Coordinator Lead to support administrative and clinical operations across our practice groups. You will supervise scheduling, patient interactions, and the coordination of referrals, authorizations, and documentation, reporting to the Operations Manager.

You will collaborate with Dana-Farber Access Management staff when needed, ensuring smooth patient flow, timely communication, and adherence to site policies.