Healthcare Performance Improvement Lead — Quality & Safety

Christiana Care Health System; Newark (DE); On-site; USD 58,000 - 93,000; Full time

Benefits offered by this job

Medical benefits

Retirement contributions

Paid time off and rollover

Parental leave

Job summary

ChristianaCare seeks a Performance Improvement Program Manager to join the Office of Quality and Safety. You will lead improvement initiatives across the health system, applying Lean, Six Sigma, RCA, and other tools to enhance quality and patient safety.

You will collaborate with clinical teams and leaders to implement data-driven changes, monitor outcomes with dashboards and scorecards, and support regulatory readiness including Joint Commission, CMS, and Magnet standards.

Qualifications

• Nursing license to practice in Delaware.
• Minimum of three years of relevant experience.
• Master's degree in allied healthcare, public health, healthcare, or a related field; or a bachelor's degree with enrollment in a master's degree program in public health, healthcare management, information technology, or business.

Responsibilities

• Lead strategic improvement initiatives focused on healthcare quality, patient safety, operational effectiveness, and organizational performance.
• Apply proven improvement methodologies, including Lean, Six Sigma, Root Cause Analysis, and other performance improvement tools to redesign processes and achieve sustainable results.
• Leverage data and analytics to identify opportunities, monitor quality measures, evaluate outcomes, and communicate results through dashboards, scorecards, and executive-level reporting.
• Collaborate with multidisciplinary teams to manage projects, overcome barriers, implement change, and foster a culture of continuous improvement and high reliability.
• Support regulatory readiness and accountability, including Joint Commission, CMS, and Magnet standards, while providing education, mentoring, and oversight of assigned personnel.

Skills

Nursing license

Project leadership

Cross-functional collaboration

Data analysis

Education

Master's degree in allied healthcare/public health/healthcare

Bachelor's degree with enrollment in a master's program

Tools

Electronic Medical Records (EMR)

Microsoft Office

Tableau

Data analysis tools

Job description

ChristianaCare seeks a Performance Improvement Program Manager to join the Office of Quality and Safety. You will lead improvement initiatives across the health system, applying Lean, Six Sigma, RCA, and other tools to enhance quality and patient safety.

You will collaborate with clinical teams and leaders to implement data-driven changes, monitor outcomes with dashboards and scorecards, and support regulatory readiness including Joint Commission, CMS, and Magnet standards.