Performance Improvement Manager II - RN - Quality and Safety

Christiana Care; Newark (DE); On-site; USD 58,000 - 93,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Parental leave

Tuition reimbursement

Care@Work program

Job summary

Christiana Care is seeking a Performance Improvement Program Manager to drive quality, safety, and operational performance across the system. You will lead cross-functional teams, apply Lean Six Sigma, RCA, and other tools, and use dashboards to track outcomes.

The role emphasizes collaboration with clinical leaders, mentoring staff, and ensuring regulatory readiness with Joint Commission, CMS, and Magnet standards. An advanced healthcare degree or related master’s program is required.

Qualifications

• Nursing license to practice in Delaware is required.
• Minimum of three years of relevant experience.
• Advanced degree in healthcare or related field, or enrolled in a related master’s program.

Responsibilities

• Lead strategic improvement initiatives in quality, safety, and performance.
• Apply Lean, Six Sigma, RCA, and other PI methods to redesign processes.
• Use data and dashboards to monitor quality measures and report outcomes.
• Collaborate with multidisciplinary teams to manage projects and drive change.
• Support regulatory readiness including Joint Commission and CMS standards.

Skills

Nursing license (DE)

3+ years experience

Leadership and collaboration

Education

Master’s degree in allied healthcare, public health, healthcare, or related field

Bachelor’s degree with enrollment in master’s program in public health, healthcare management, IT, or business

Tools

Electronic medical records

Tableau

MS Office / data tools

Job description

Drive Meaningful Change. Elevate Quality. Improve Patient Outcomes.

Are you passionate about transforming healthcare through innovation, collaboration, and data-driven improvement?

ChristianaCare is seeking a Performance Improvement Program Manager to join our Office of Quality and Safety. In this impactful role, you’ll collaborate with clinical teams and organizational leaders to advance quality, strengthen patient safety, and lead sustainable performance improvement initiatives across our healthcare system.

What You’ll Do

• Lead strategic improvement initiatives focused on healthcare quality, patient safety, operational effectiveness, and organizational performance.
• Apply proven improvement methodologies, including Lean, Six Sigma, Root Cause Analysis, and other performance improvement tools to redesign processes and achieve sustainable results.
• Leverage data and analytics to identify opportunities, monitor quality measures, evaluate outcomes, and communicate results through dashboards, scorecards, and executive-level reporting.
• Collaborate with multidisciplinary teams to manage projects, overcome barriers, implement change, and foster a culture of continuous improvement and high reliability.
• Support regulatory readiness and accountability, including Joint Commission, CMS, and Magnet standards, while providing education, mentoring, and oversight of assigned personnel.

Required Qualifications

• Nursing license to practice in Delaware
• Minimum of three years of relevant experience.
• Master’s degree in allied healthcare, public health, healthcare, or a related field; or a bachelor’s degree with enrollment in a master’s degree program in public health, healthcare management, information technology, or business.

Preferred Qualifications

• CPHQ, Lean Six Sigma, or Project Management certification.
• Experience leading multiple healthcare improvement projects and facilitating multidisciplinary teams.
• Proficiency with electronic medical records, Microsoft Office applications, Tableau, and data analysis and reporting tools.

Why ChristianaCare?

At ChristianaCare, your work goes beyond improving process. It helps create safer, more effective care experiences for the patients and communities we serve.

Join a collaborative team where your expertise, leadership, and commitment to excellence can help shape the future of healthcare.

CHRISTIANACARE OFFERS:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12 week paid parental leave.
• Tuition reimbursement.
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial mentorship, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Hourly Pay Range: $42.11 - $67.37

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.