Performance Improvement Manager II - RN - Quality and Safety

ChristianaCare; Newark (DE); On-site; USD 58,000 - 93,000; Full time

Benefits offered by this job

Medical benefits

403(b) retirement

PTO with rollover

Parental leave (12 weeks)

Tuition reimbursement

Work/Life benefits and vendor perks

Job summary

ChristianaCare seeks a Performance Improvement Program Manager to join the Office of Quality and Safety. You will collaborate with clinical teams and leaders to advance quality, strengthen patient safety, and lead performance improvement initiatives across the system.

The role emphasizes data-driven decision making, dashboard reporting, and building a culture of continuous improvement and high reliability. A nursing license in Delaware and 3+ years of experience are required.

Qualifications

• Active nursing license to practice in Delaware.
• Minimum of three years of relevant improvement experience.
• Master’s degree or enrollment in a master’s program as described.

Responsibilities

• Lead strategic improvement initiatives focused on quality, safety, and performance.
• Apply Lean, Six Sigma, root-cause analysis, and other tools to redesign processes.
• Use data to identify opportunities, monitor quality metrics, and report results with dashboards.
• Collaborate with multidisciplinary teams to manage projects and drive change.
• Support regulatory readiness and accountability, with mentoring and oversight.

Skills

Change management

Data analysis

Stakeholder collaboration

Dashboard reporting

Education

Nursing license in Delaware

Master’s degree in allied healthcare / public health / healthcare / related field

Bachelor’s with enrollment in a master’s program in public health / healthcare management / IT / business

Tools

EMR systems

Tableau

Microsoft Office

Job description

Job Details

Drive Meaningful Change. Elevate Quality. Improve Patient Outcomes.

Are you passionate about transforming healthcare through innovation, collaboration, and data-driven improvement?

ChristianaCare is seeking a Performance Improvement Program Manager to join our Office of Quality and Safety. In this impactful role, you’ll collaborate with clinical teams and organizational leaders to advance quality, strengthen patient safety, and lead sustainable performance improvement initiatives across our healthcare system.

This is an exciting opportunity for a results-driven professional who thrives on solving complex challenges, influencing change, and making a measurable difference in healthcare delivery.

What You’ll Do

• Lead strategic improvement initiatives focused on healthcare quality, patient safety, operational effectiveness, and organizational performance.
• Apply proven improvement methodologies, including Lean, Six Sigma, Root Cause Analysis, and other performance improvement tools to redesign processes and achieve sustainable results.
• Leverage data and analytics to identify opportunities, monitor quality measures, evaluate outcomes, and communicate results through dashboards, scorecards, and executive-level reporting.
• Collaborate with multidisciplinary teams to manage projects, overcome barriers, implement change, and foster a culture of continuous improvement and high reliability.
• Support regulatory readiness and accountability, including Joint Commission, CMS, and Magnet standards, while providing education, mentoring, and oversight of assigned personnel.

Required Qualifications

• Nursing license to practice in Delaware
• Minimum of three years of relevant experience.
• Master’s degree in allied healthcare, public health, healthcare, or a related field; or a bachelor’s degree with enrollment in a master’s degree program in public health, healthcare management, information technology, or business.

Preferred Qualifications

• CPHQ, Lean Six Sigma, or Project Management certification.
• Experience leading multiple healthcare improvement projects and facilitating multidisciplinary teams.
• Proficiency with electronic medical records, Microsoft Office applications, Tableau, and data analysis and reporting tools.

Why ChristianaCare?

At ChristianaCare, your work goes beyond improving process. it helps create safer, more effective care experiences for the patients and communities we serve.

Join a collaborative team where your expertise, leadership, and commitment to excellence can help shape the future of healthcare.

CHRISTIANACARE OFFERS:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12 week paid parental leave.
• Tuition reimbursement.
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial mentorship, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Hourly Pay Range: $42.11 - $67.37
This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Nov 20, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/