Hospital PBX Operator: Care & Communications

Lakeview Hospital; Bountiful (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with match

Education and certification support

Tuition assistance

Fertility and family building support

Job summary

Lakeview Hospital in Bountiful, UT is seeking a PBX Operator to play a vital role in patient care. You will receive, screen, and transfer calls, greet patients and visitors, and manage hospital paging and internal communications with a calm, service-focused approach.

You will monitor security cameras, assist with patient registration, and handle emergent records requests after hours. The role requires excellent customer service, basic computer skills, and strong English communication.

Qualifications

• Excellent customer services skills.
• Some previous switchboard and receptionist experience preferred.
• Basic computer knowledge and keyboarding skills required.
• Must be able to read, write, and speak English; good verbal and written skills required
• Must be patient and courteous at all times, even under stressful situations

Responsibilities

• Receive, screen, and transfer incoming hospital telephone calls.
• Greet and direct patients and visitors.
• Facilitate the overhead paging system in the hospital and direct communications throughout the facility.
• Stand-by continually to give proper notifications of emergency codes and alarms whenever those are triggered throughout the hospital campus.
• Provide visual surveillance by monitoring security camera images displayed within the PBX office. Report any suspicious, criminal, and/or unsafe actions observed.
• Assist with patient registration as needed and perform minor secretarial duties.
• Perform emergent and stat medical record requests for after hour doctor offices, emergency rooms, and/or urgent care

Skills

Customer service

Switchboard experience

Basic computer knowledge

English proficiency

Patience under pressure

Job description

Lakeview Hospital in Bountiful, UT is seeking a PBX Operator to play a vital role in patient care. You will receive, screen, and transfer calls, greet patients and visitors, and manage hospital paging and internal communications with a calm, service-focused approach.

You will monitor security cameras, assist with patient registration, and handle emergent records requests after hours. The role requires excellent customer service, basic computer skills, and strong English communication.