Healthcare PBX & Communications Specialist

McLaren Health Care; Pontiac (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

McLaren Health Care is seeking a PBX Operator to handle inbound and outbound calls, look up patients, and transfer calls to patient rooms. The role uses a Lucent Definity PBX and Rave alert system to ensure timely, accurate messaging and critical communications.

The position involves maintaining paging devices, updating on-call schedules for physicians and departments, and following disaster and code procedures. Previous PBX or call center experience in a healthcare setting is preferred.

Qualifications

• Previous PBX, telecommunications or call center experience.
• Healthcare environment experience is a plus.
• Strong customer service and communication skills.

Responsibilities

• Answer calls and route to the correct extension.
• Maintain PBX equipment and pagers in working order.
• Manage fire and disaster drill records and logs.
• Dispatch internal and external messages via Rave system.
• Update daily on-call physician and department schedules.
• Ensure real-time updates on scheduling changes for staff.

Skills

PBX experience

customer service

telecommunications

Tools

Lucent Definity PBX

Rave notification system

Public address system

Job description

McLaren Health Care is seeking a PBX Operator to handle inbound and outbound calls, look up patients, and transfer calls to patient rooms. The role uses a Lucent Definity PBX and Rave alert system to ensure timely, accurate messaging and critical communications.

The position involves maintaining paging devices, updating on-call schedules for physicians and departments, and following disaster and code procedures. Previous PBX or call center experience in a healthcare setting is preferred.