Healthcare Ops Specialist: Patient Care Improvement

AdaptHealth, LLC; Sherman (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Employee stock purchase plan

Parental bonding leave

Disability insurance

Life and AD&D insurance

FSA/HSA options

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. The role emphasizes workflow optimization, documentation review, and EMR data entry to ensure accurate authorizations and compliance.

Collaborate with leadership to resolve issues, stay current on payer guidelines, and participate in process-improvement initiatives while maintaining HIPAA and infection control standards.

Qualifications

• One year relatable work experience in a similar role.
• High School Diploma or higher, Associate’s degree or related field.
• Experience in healthcare admin, insurance, or call center is a plus.
• Excellent written and verbal communication with attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

One year experience

Communication skills

Multitasking ability

Microsoft Office

Healthcare systems familiarity

Education

High School Diploma / Associate's degree

Tools

Microsoft Office

Healthcare EMR systems

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. The role emphasizes workflow optimization, documentation review, and EMR data entry to ensure accurate authorizations and compliance.

Collaborate with leadership to resolve issues, stay current on payer guidelines, and participate in process-improvement initiatives while maintaining HIPAA and infection control standards.