Healthcare Ops Specialist — Improve Patient Care

AdaptHealth, LLC; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

PTO + holidays

Stock Purchase Plan

Parental Leave

Disability Insurance

Life Insurance

FSA/HSA

Teledoc access

Identity Protection

Legal Plan

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. The role focuses on workflow improvements, documentation verification, and EMR data handling to ensure timely patient outcomes.

You will work with cross-functional teams, manage multiple priorities, and contribute to continuous process enhancements while ensuring compliance with payer rules and HIPAA standards.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in Healthcare Administration, Business Administration or related field preferred.
• 1 year of relatable work experience required.
• Experience in healthcare, insurance, or call-center roles a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Skills

Driver's license

Communication

Multitasking

Computer skills

Education

High School Diploma

Associate’s degree or equivalent

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. The role focuses on workflow improvements, documentation verification, and EMR data handling to ensure timely patient outcomes.

You will work with cross-functional teams, manage multiple priorities, and contribute to continuous process enhancements while ensuring compliance with payer rules and HIPAA standards.