Healthcare Operations Specialist: Patient Care & Process

AdaptHealth, LLC; Gastonia (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid Time Off and holidays

Employee Stock Purchase Plan

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across our home medical equipment services. You will help optimize workflows, verify insurance and authorizations, and manage patient data within EMR systems.

The role emphasizes process improvements, accuracy, and compliance with HIPAA and infection control standards, while collaborating with cross-functional teams to meet performance targets.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Verbal and written communication

Multi-tasking

Independent work

Analytical thinking

Education

High School Diploma

Associate’s degree

Healthcare Administration

Business Administration

Tools

Microsoft Office

EMR systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across our home medical equipment services. You will help optimize workflows, verify insurance and authorizations, and manage patient data within EMR systems.

The role emphasizes process improvements, accuracy, and compliance with HIPAA and infection control standards, while collaborating with cross-functional teams to meet performance targets.