Healthcare Operations Specialist — Patient Care & Process Excellence

AdaptHealth LLC; Peoria (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off Plans including holidays

Employee Stock Purchase Plan

Parental Bonding Leave

Short and Long-term Disability

Flexible Spending Accounts (FSA)

Job summary

AdaptHealth LLC is seeking an Operations Specialist to support patient care and streamline operations across regions. You will drive process improvements, manage documentation, verify insurance authorizations, and navigate EMR systems to ensure accurate data entry and timely delivery of home medical equipment.

The ideal candidate has a high school diploma (associate degree preferred), valid driver’s license, and at least one year in administrative or healthcare operations.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in related field preferred.
• One year of related work experience required.
• Experience with healthcare administration, insurance, or billing is a plus.
• Excellent verbal and written communication with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills; Microsoft Office and healthcare systems a plus.
• Valid, unrestricted driver’s license.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.

Skills

Driver's license

Administrative experience

Healthcare knowledge

Microsoft Office

Analytical skills

Education

High School Diploma

Associate’s degree or equivalent

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth LLC is seeking an Operations Specialist to support patient care and streamline operations across regions. You will drive process improvements, manage documentation, verify insurance authorizations, and navigate EMR systems to ensure accurate data entry and timely delivery of home medical equipment.

The ideal candidate has a high school diploma (associate degree preferred), valid driver’s license, and at least one year in administrative or healthcare operations.