Healthcare Operations Specialist: Elevate Patient Care

AdaptHealth; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off (PTO)

Employee Stock Purchase Plan

Parental Leave

Disability Insurance

Life Insurance

Health Savings Account (HSA)

Teledoc access

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. The role focuses on improving workflows, approvals, and data accuracy across EMR systems to improve patient outcomes and efficiency.

The ideal candidate will have at least one year of related experience, a relevant education background, and strong communication and multi-tasking skills in a healthcare setting.

Qualifications

• One year of relatable work experience required.
• High School Diploma or equivalent is required; associate/ bachelor's degrees in related fields preferred.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service is helpful but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication

Analytical thinking

Problem solving

Multi-tasking

Education

High School Diploma

Healthcare Administration

Business Administration

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. The role focuses on improving workflows, approvals, and data accuracy across EMR systems to improve patient outcomes and efficiency.

The ideal candidate will have at least one year of related experience, a relevant education background, and strong communication and multi-tasking skills in a healthcare setting.