Healthcare Ops Specialist: Elevate Patient Care & Efficiency

AdaptHealth, LLC; Blairsville (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across our network. You will improve workflows, verify insurance authorizations, and navigate EMR systems to ensure accurate patient data and compliant processes.

The role emphasizes collaboration with teams, adherence to HIPAA and infection-control standards, and ongoing training and process improvement to meet quality goals.

Qualifications

• One (1) year of relatable work experience required.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast paced environment.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Multi-tasking

Analytical skills

Attention to detail

Independent work

Education

High School Diploma

Associate’s degree

Healthcare Administration

Business Administration

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across our network. You will improve workflows, verify insurance authorizations, and navigate EMR systems to ensure accurate patient data and compliant processes.

The role emphasizes collaboration with teams, adherence to HIPAA and infection-control standards, and ongoing training and process improvement to meet quality goals.