Healthcare Operations & Process Improvement Specialist

AdaptHealth, LLC; Lansing (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Parental bonding leave

Disability Insurance

Life Insurance

Job summary

AdaptHealth in Lansing, MI is seeking an Operations Specialist to support patient care and drive operational excellence across regions.

You will review documentation, verify insurance, navigate EMR, and optimize workflows to improve efficiency and quality. A high school diploma and at least one year in healthcare or related admin work are required; valid driver license and strong communication skills are a plus.

Qualifications

• Must have a High School Diploma or equivalent.
• One year of relatable work experience required.
• Experience in healthcare, insurance, billing, or customer service is preferred.
• Excellent communication, analytical, and problem-solving abilities.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Deliver, set up, and educate patients on home medical equipment as needed
• Ensure HIPAA, PPE, and infection control standards compliance

Skills

Communication

Multitasking

Analytical thinking

Attention to detail

Problem solving

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth in Lansing, MI is seeking an Operations Specialist to support patient care and drive operational excellence across regions.

You will review documentation, verify insurance, navigate EMR, and optimize workflows to improve efficiency and quality. A high school diploma and at least one year in healthcare or related admin work are required; valid driver license and strong communication skills are a plus.