Healthcare Operations Manager - Support Services

Crothall Healthcare; Wilmington (DE); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare in Wilmington, DE seeks an Operations Manager to direct support services and coordinate frontline associates. You will act as a liaison between administration and units, ensuring high-quality service and efficient operations.

This role emphasizes leadership, planning, hiring, training, and ongoing staff development. The position requires 4 years in related fields, supervisory experience, strong communication, and the ability to multitask in a dynamic environment.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service field with high customer contact.
• Ability to communicate effectively in writing and oral presentations.
• Ability to multi-task and set priorities.
• Ability to stay organized in a changing and stressful environment.
• Demonstrate initiative, responsibility, flexibility, and leadership.
• Knowledge of contract administration and office procedures.
• Proficient MS Office skills including Word, Excel, PowerPoint, Outlook and Internet.

Responsibilities

• Establish and annually review standards and work procedures for staff.
• Plan work and staffing schedules to ensure adequate services.
• Assist in hiring, interviewing, and training new associates.
• Orient, develop, and supervise supervisory/housekeeping staff.
• Conduct regular inspections and make facility recommendations.
• Conduct monthly reporting of goals, accomplishments, and plans.
• Provide staff education and ongoing training.
• Communicate with staff, administration, and other departments.
• Coordinate outside services (e.g., Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, Recycling).

Skills

Supervisory experience

Customer service

Communication skills

MS Office skills

Organization & multitasking

Tools

MS Word

MS Excel

PowerPoint

Outlook

Internet

Job description

Crothall Healthcare in Wilmington, DE seeks an Operations Manager to direct support services and coordinate frontline associates. You will act as a liaison between administration and units, ensuring high-quality service and efficient operations.

This role emphasizes leadership, planning, hiring, training, and ongoing staff development. The position requires 4 years in related fields, supervisory experience, strong communication, and the ability to multitask in a dynamic environment.