Healthcare Operations Leader — Support Services

Crothall Healthcare; Bethesda (MD); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare in Bethesda, MD is seeking an Operations Manager to oversee support services and coordinate frontline staff, ensuring a high level of service within a healthcare environment.

You will plan staffing, train personnel, and liaise with administration and department teams to meet goals. This role emphasizes proactive leadership, process oversight, and delivering reliable, compliant services in a fast-paced setting.

Qualifications

• 4 years of experience in support services, military, housekeeping, or facilities maintenance.
• At least 1 year of supervisory experience with high customer contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

MS Office

Communication skills

Multitasking

Contract administration

Office procedures

Tools

MS Office Suite

Job description

Crothall Healthcare in Bethesda, MD is seeking an Operations Manager to oversee support services and coordinate frontline staff, ensuring a high level of service within a healthcare environment.

You will plan staffing, train personnel, and liaise with administration and department teams to meet goals. This role emphasizes proactive leadership, process oversight, and delivering reliable, compliant services in a fast-paced setting.