Healthcare Support Services Operations Manager

Compass Group USA; Oxford (NC); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Job summary

Crothall Healthcare, a Compass Group USA company, is seeking an Operations Manager to oversee the support services for a healthcare department and coordinate frontline staff. You will act as a liaison between administration and unit departments to deliver the highest level of service.

Qualified candidates should have 4 years of relevant experience, at least 1 year of supervisory tenure with customer contact, and strong communication skills. A Bachelor’s degree is preferred.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor’s degree is preferred.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Communication skills

Leadership

Multi-tasking

Problem solving

Customer service

Education

Bachelor’s degree preferred

Tools

MS Office

Excel

Job description

Crothall Healthcare, a Compass Group USA company, is seeking an Operations Manager to oversee the support services for a healthcare department and coordinate frontline staff. You will act as a liaison between administration and unit departments to deliver the highest level of service.

Qualified candidates should have 4 years of relevant experience, at least 1 year of supervisory tenure with customer contact, and strong communication skills. A Bachelor’s degree is preferred.