Healthcare Support Services Operations Lead

Compass Group USA; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks an Operations Manager to coordinate and oversee support services in a healthcare setting. You will direct frontline associates and liaise between administration and unit departments to deliver high-quality service.

The role emphasizes establishing standards, planning staffing, hiring and training, supervising staff, and coordinating external services to ensure optimal facility operations.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service related field with high customer contact.
• Strong written and oral communication abilities.
• Ability to multi-task and set priorities.
• Ability to stay organized in a changing, stressful environment.
• Demonstrates initiative, responsibility, flexibility, and leadership.
• Knowledge of contract administration and office procedures.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Internet).
• Bachelor’s degree is preferred.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

Communication skills

Multi-tasking

Organizational skills

Contract administration knowledge

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

Crothall Healthcare, a Compass Healthcare company, seeks an Operations Manager to coordinate and oversee support services in a healthcare setting. You will direct frontline associates and liaise between administration and unit departments to deliver high-quality service.

The role emphasizes establishing standards, planning staffing, hiring and training, supervising staff, and coordinating external services to ensure optimal facility operations.