Healthcare Services Operations Manager

Compass Group USA; Salisbury (MD); On-site; USD 59,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Job summary

Crothall Healthcare, part of Compass Group, seeks an Operations Manager to oversee support services operations, coordinate frontline staff, and liaise between administration and units. You will help ensure exceptional service levels and efficient daily operations in healthcare facilities.

The role requires at least 4 years in related work with supervisory experience, strong communication, and the ability to manage multiple priorities in a dynamic environment.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

Staff coordination

Verbal & written communication

MS Office proficiency

Tools

MS Office

Job description

Crothall Healthcare, part of Compass Group, seeks an Operations Manager to oversee support services operations, coordinate frontline staff, and liaise between administration and units. You will help ensure exceptional service levels and efficient daily operations in healthcare facilities.

The role requires at least 4 years in related work with supervisory experience, strong communication, and the ability to manage multiple priorities in a dynamic environment.