Healthcare Operations Manager - Support Services

Crothall Healthcare; Bethesda (MD); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare in the United States is seeking an Operations Manager to oversee the support services within the department, coordinating frontline associates and serving as a liaison between administration and unit departments to deliver high-quality service.

The role requires strong supervisory skills, ability to plan staffing, hire and train staff, conduct inspections, and coordinate external services; excellent communication and MS Office proficiency are essential for maintaining service

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a service-related field with high customer contact.
• Ability to communicate effectively in writing and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Proficient in MS Office products.

Responsibilities

• Establishes and annually reviews standards and work procedures for staff.
• Plans work and staffing schedules to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (e.g., Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, Recycling).

Skills

Supervisory experience

Customer service

Communication skills

Multitasking

Organizational skills

MS Office proficiency

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Crothall Healthcare in the United States is seeking an Operations Manager to oversee the support services within the department, coordinating frontline associates and serving as a liaison between administration and unit departments to deliver high-quality service.

The role requires strong supervisory skills, ability to plan staffing, hire and train staff, conduct inspections, and coordinate external services; excellent communication and MS Office proficiency are essential for maintaining service