Healthcare Operations Lead — Support Services

Compass Group USA; La Plata (MD); On-site; USD 59,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare, a Compass Group USA company, is seeking an Operations Manager to direct and oversee support services in a healthcare setting. You will coordinate frontline associates and act as a liaison between administration and unit departments, delivering the highest level of service.

Essential duties include establishing standards, planning staffing, participating in hiring, supervising staff, conducting inspections, and monthly reporting.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

Communication skills

Multi-tasking

Organizational skills

Contract administration knowledge

MS Office proficiency

Tools

MS Office

Job description

Crothall Healthcare, a Compass Group USA company, is seeking an Operations Manager to direct and oversee support services in a healthcare setting. You will coordinate frontline associates and act as a liaison between administration and unit departments, delivering the highest level of service.

Essential duties include establishing standards, planning staffing, participating in hiring, supervising staff, conducting inspections, and monthly reporting.