Healthcare Operations Lead, Support Services

Crothall Healthcare; Durham (NC); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Employee Assistance Program

Commuter Benefits

Job summary

Crothall Healthcare is seeking an Operations Manager to assist in directing the support services' operational needs. You will coordinate frontline associates and act as liaison between administration and units to provide top-tier service.

The role emphasizes supervising staff, planning staffing, training, and monitoring goals to ensure quality service across departments. Crothall offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Communication skills

Multitasking

Time management

Leadership

Contract administration

Adaptability

MS Office knowledge

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Crothall Healthcare is seeking an Operations Manager to assist in directing the support services' operational needs. You will coordinate frontline associates and act as liaison between administration and units to provide top-tier service.

The role emphasizes supervising staff, planning staffing, training, and monitoring goals to ensure quality service across departments. Crothall offers a comprehensive benefits package and opportunities for growth.