Healthcare Operations Manager — Lead Hospital Support Services

Crothall Healthcare; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare is seeking an Operations Manager to oversee the support services operations within hospital environments. You will coordinate frontline associates and serve as a liaison between administration and unit departments to deliver high-quality service.

The role emphasizes staff supervision, scheduling, training, and performance reporting, with a focus on maintaining standards and safety across facilities.

Qualifications

• 4 years in support services, military, housekeeping, or facilities maintenance.
• At least 1 year supervisory experience with high customer contact.
• Strong written and oral communication skills.
• Ability to multi-task and prioritize in a changing environment.
• Knowledge of contract administration and office procedures.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Leadership

Communication

Time management

Organization

MS Office

Tools

MS Office

Job description

Crothall Healthcare is seeking an Operations Manager to oversee the support services operations within hospital environments. You will coordinate frontline associates and serve as a liaison between administration and unit departments to deliver high-quality service.

The role emphasizes staff supervision, scheduling, training, and performance reporting, with a focus on maintaining standards and safety across facilities.