Healthcare Services Operations Lead

Crothall Healthcare; Baltimore (MD); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Commuter Benefits

Job summary

Crothall Healthcare is seeking an Operations Manager to direct and oversee the support services. You will coordinate frontline associates and serve as a liaison between administration and unit departments to provide the highest level of service.

Responsibilities include establishing standards, planning staff, hiring and training, supervising staff, inspections, reporting on goals, and coordinating external services to ensure efficient operations.

Qualifications

• 4 years of supportive services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service related field with high customer contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Leadership

Communication

Multi-tasking

Organizational skills

Contract administration

Supervisory experience

Problem solving

Tools

MS Office

Job description

Crothall Healthcare is seeking an Operations Manager to direct and oversee the support services. You will coordinate frontline associates and serve as a liaison between administration and unit departments to provide the highest level of service.

Responsibilities include establishing standards, planning staff, hiring and training, supervising staff, inspections, reporting on goals, and coordinating external services to ensure efficient operations.