Healthcare Housekeeping Operations Lead

Crothall Healthcare; Johnson City (TN); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare is seeking an Operations Manager to oversee support services, coordinating frontline associates and serving as a liaison between administration and unit departments.

You will establish standards, plan staffing, and lead training while ensuring high service levels across the facility. This role emphasizes supervisory oversight, process improvements, and cross-department collaboration.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Bachelor’s degree is preferred.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

Customer service

MS Office

Communication skills

Multi-tasking

Leadership

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Crothall Healthcare is seeking an Operations Manager to oversee support services, coordinating frontline associates and serving as a liaison between administration and unit departments.

You will establish standards, plan staffing, and lead training while ensuring high service levels across the facility. This role emphasizes supervisory oversight, process improvements, and cross-department collaboration.