Healthcare Support Services Operations Lead

Compass Group USA; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Group USA company, seeks an Operations Manager to oversee support services in a healthcare environment. You will coordinate frontline associates and serve as a liaison between administration and unit departments to deliver high-quality service.

Responsibilities include establishing standards, planning staffing, assisting in hiring, supervising staff, conducting inspections, reporting goals, and coordinating external services.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor’s degree is preferred.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

Customer service

Communication

Organization

Leadership

Contract administration

MS Office

Education

Bachelor’s degree (preferred)

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Crothall Healthcare, a Compass Group USA company, seeks an Operations Manager to oversee support services in a healthcare environment. You will coordinate frontline associates and serve as a liaison between administration and unit departments to deliver high-quality service.

Responsibilities include establishing standards, planning staffing, assisting in hiring, supervising staff, conducting inspections, reporting goals, and coordinating external services.