Healthcare Support Services Operations Lead

Compass Group, North America; Lexington (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Job summary

Crothall Healthcare is seeking an Operations Manager to direct and oversee the support services operational needs of the department. You will coordinate frontline associates, serve as a liaison between administration and unit departments, and strive to deliver the highest level of service.

Key duties include planning staffing, hiring and training, staff development, regular inspections, goal tracking, and coordinating external services. Strong leadership and contract admin skills are essential.

Qualifications

• 4 years of support services or related experience.
• At least 1 year of supervisory experience in a service-focused role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a dynamic environment.
• Knowledge of contract administration.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules to ensure adequate services.
• Assists in the hiring process; interview and train new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals and plans.
• Provides staff education and continuous training.
• Coordinates outside services (e.g., Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, Recycling).

Skills

Communication

Multitasking

Leadership

Contract administration

MS Office

Education

Bachelor’s degree

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Crothall Healthcare is seeking an Operations Manager to direct and oversee the support services operational needs of the department. You will coordinate frontline associates, serve as a liaison between administration and unit departments, and strive to deliver the highest level of service.

Key duties include planning staffing, hiring and training, staff development, regular inspections, goal tracking, and coordinating external services. Strong leadership and contract admin skills are essential.