Healthcare Operations Associate — Flexible Shifts & Growth

Baystate Health; Greenfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Tuition Assistance

Career Growth

Retirement Plan

Paid Time Off

Job summary

Baystate Health in Greenfield, MA is hiring an Operations Associate to support daily department operations across Med/Surg, ED, and Behavioral Health. Responsibilities include assisting patients, coordinating with care teams, and maintaining records. Shifts include days, evenings, and nights.

You’ll work with nurses and physicians to ensure smooth workflows and a positive patient experience. Requirements include a high school diploma and a compassionate, detail‑oriented approach.

Qualifications

• Previous experience in a healthcare, administrative, or customer service setting
• Strong communication, organization, and multitasking skills
• Experience working with patients, families, or interdisciplinary teams

Responsibilities

• Support daily department operations, patient communication, and administrative activities.
• Assist patients, families, and healthcare team members with information and coordination.
• Maintain accurate records and help facilitate communication across the care team.
• Support patient safety and efficient department workflows.
• Collaborate with nurses, physicians, and interdisciplinary teams to provide a positive patient experience.

Skills

Healthcare experience

Administrative support

Customer service

Communication

Teamwork

Education

High School Diploma

Job description

Baystate Health in Greenfield, MA is hiring an Operations Associate to support daily department operations across Med/Surg, ED, and Behavioral Health. Responsibilities include assisting patients, coordinating with care teams, and maintaining records. Shifts include days, evenings, and nights.

You’ll work with nurses and physicians to ensure smooth workflows and a positive patient experience. Requirements include a high school diploma and a compassionate, detail‑oriented approach.