Healthcare Onboarding Lead: Client Success & Integrations

inmar; Winston-Salem (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Inmar is seeking a Healthcare Onboarding Project Lead to guide end-to-end onboarding for new healthcare clients, serving as the primary client contact and coordinating with Sales, Technology Operations, Product, and Account Management to ensure accurate configuration and successful integrations.

The role manages timelines, validates data, tests configurations, and ensures a smooth transition to Account Management. Strong attention to detail and cross-functional collaboration are essential.

Qualifications

• 3 to 6 years of client facing experience in healthcare or related professional services.
• Experience supporting onboarding, implementations, integrations, or operational launches.
• Demonstrated ability to lead workstreams and drive outcomes across cross functional teams.
• Excellent written and verbal communication skills.
• Proficient in Google Workspace and Microsoft Office.

Responsibilities

• Serve as the primary client contact throughout the onboarding lifecycle.
• Lead onboarding kickoff discussions and establish clear expectations, timelines, and responsibilities.
• Provide project leadership across multiple concurrent onboarding engagements.
• Coordinate and/or facilitate client training sessions to support system adoption and operational readiness.
• Configure client accounts within Inmar systems to support Healthcare program requirements.
• Translate client needs and Sales commitments into detailed system configuration requirements.
• Collaborate with Technology Operations, Product, Engineering, and Sales on new requirements or enhancements.
• Coordinate testing cycles and ensure successful validation prior to launch.
• Document configuration decisions, onboarding requirements, and launch readiness criteria.
• Capture client feedback and identify opportunities to improve onboarding quality and consistency.

Skills

Client facing

Cross-functional leadership

Organizational skills

Communication skills

Google Workspace

Microsoft Office

Requirements translation

Tools

Salesforce

Job description

Inmar is seeking a Healthcare Onboarding Project Lead to guide end-to-end onboarding for new healthcare clients, serving as the primary client contact and coordinating with Sales, Technology Operations, Product, and Account Management to ensure accurate configuration and successful integrations.

The role manages timelines, validates data, tests configurations, and ensures a smooth transition to Account Management. Strong attention to detail and cross-functional collaboration are essential.