Healthcare Office Lead: Patient Scheduling & Team Growth

Team Member Services; United States; On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Castle Rock, CO is seeking a patient services administrator to schedule and manage patient appointments, maintain confidential charts, and supervise patient service staff to ensure top-quality care.

You will collaborate with HR on recruitment and training, manage office operations and budgets, and uphold regulatory standards while delivering exceptional customer service to patients and families.

Qualifications

• Organizational and communication skills required.
• Experience in healthcare setting preferred or required.
• Knowledge of medical terminology and payers helpful.

Responsibilities

• Schedules and confirms patient appointments, revising as needed.
• Maintains confidential patient charts and records.
• Oversees patient service representatives per policy.
• Supports staff development via performance goals and reviews.
• Manages office expenses and staffing schedules.
• Ensures compliance with medical regulations and quality standards.
• Greets patients and caregivers with high-quality service.

Skills

Organizational

Interpersonal skills

Customer relations

Grammar and spelling

Reading and comprehension

Verbal instructions

Typing

Computer skills

Medical terminology

Attention to detail

Microsoft Word

Email

Excel

Education

High School Grad or Equiv

Tools

Microsoft Word

Email

Excel

Job description

AdventHealth in Castle Rock, CO is seeking a patient services administrator to schedule and manage patient appointments, maintain confidential charts, and supervise patient service staff to ensure top-quality care.

You will collaborate with HR on recruitment and training, manage office operations and budgets, and uphold regulatory standards while delivering exceptional customer service to patients and families.