Lead Medical Office Representative

Team Member Services; United States; On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Castle Rock, CO is seeking a patient services administrator to schedule and manage patient appointments, maintain confidential charts, and supervise patient service staff to ensure top-quality care.

You will collaborate with HR on recruitment and training, manage office operations and budgets, and uphold regulatory standards while delivering exceptional customer service to patients and families.

Qualifications

• Organizational and communication skills required.
• Experience in healthcare setting preferred or required.
• Knowledge of medical terminology and payers helpful.

Responsibilities

• Schedules and confirms patient appointments, revising as needed.
• Maintains confidential patient charts and records.
• Oversees patient service representatives per policy.
• Supports staff development via performance goals and reviews.
• Manages office expenses and staffing schedules.
• Ensures compliance with medical regulations and quality standards.
• Greets patients and caregivers with high-quality service.

Skills

Organizational

Interpersonal skills

Customer relations

Grammar and spelling

Reading and comprehension

Verbal instructions

Typing

Computer skills

Medical terminology

Attention to detail

Microsoft Word

Email

Excel

Education

High School Grad or Equiv

Tools

Microsoft Word

Email

Excel

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2356 Meadows Blvd
Castle Rock
Colorado
80109

Job Description:

Schedules and confirm patients appointments, revising as needed. Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents. Oversees patient service representatives in accordance with institutional policies and procedures. Assists with staff development by setting performance goals and objectives. Conducts performance reviews and establishes quality service standards. Manages office expenses effectively. Prepares work schedules to ensure adequate staffing for patient volume. Identifies and resolves office operational problems. Partners with management and human resources for recruiting, hiring, orienting, and training new staff members. Ensures compliance with medical regulations and office standards for quality patient care and customer service. Oversees work environment, equipment, and supplies to assure quality patient and customer service. Greets patients and caregivers, providing assistance in a manner that reflects high-quality service. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Organizational [Required]
• Verbal Interpersonal [Required]
• Customer Relations [Required]
• Grammar/Spelling [Required]
• Read/Comprehend written instructions [Required]
• Follow verbal instructions [Required]
• Keyboarding (manual) [Required]
• Computer (visual) [Required]
• Knowledge of medical terminology and medical insurance payers [Required]
• Attention to detail [Required]
• knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc. [Required]

Education:

High School Grad or Equiv [Required]

Work Experience:

• 2+ experience working in a healthcare setting; previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic [Required]
• Experience in an outpatient clinic or physician office [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.