Lead Medical Office Representative

AdventHealth; United States; On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO from day one

403-B retirement plan

Parental leave

Career development

Whole person well-being resources

Mental health resources and support

Pet benefits

Job summary

AdventHealth in Castle Rock, CO is seeking an administrative professional to schedule patient appointments and maintain confidential charts. You will oversee patient service staff, support staff development, and help ensure compliance with medical standards while delivering excellent patient care.

The role is full-time, daytime, in a US healthcare setting. Ideal candidates have 2+ years of healthcare front desk experience, strong computer skills, and familiarity with medical terminology and

Qualifications

• Organizational skills and attention to detail are required.
• Strong verbal and written communication abilities.
• Familiarity with medical terminology and payer processes.

Responsibilities

• Schedules and confirms patient appointments, revising as needed.
• Maintains confidential patient charts and communicates scanned documents.
• Oversees patient service representatives per institutional policies.
• Assists staff development by setting performance goals and objectives.
• Conducts performance reviews and establishes quality service standards.
• Manages office expenses and staffing for patient volume.
• Partners with management and HR for recruiting and training.
• Ensures compliance with medical regulations and office standards.
• Greets patients and caregivers and provides high-quality service.

Skills

Organizational

Interpersonal

Customer service

Grammar

Reading comprehension

Verbal instructions

Typing

Computer literacy

Medical terminology

Software knowledge

Education

High School Grad or Equivalent

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403‑B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well‑being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 2356 Meadows Blvd City: Castle Rock State: Colorado Postal Code: 80109

Job Description

• Schedules and confirm patients appointments, revising as needed.
• Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents.
• Oversees patient service representatives in accordance with institutional policies and procedures.
• Assists with staff development by setting performance goals and objectives.
• Conducts performance reviews and establishes quality service standards.
• Manages office expenses effectively.
• Prepares work schedules to ensure adequate staffing for patient volume.
• Identifies and resolves office operational problems.
• Partners with management and human resources for recruiting, hiring, orienting, and training new staff members.
• Ensures compliance with medical regulations and office standards for quality patient care and customer service.
• Oversees work environment, equipment, and supplies to assure quality patient and customer service.
• Greets patients and caregivers, providing assistance in a manner that reflects high-quality service.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Organizational [Required]
• Verbal Interpersonal [Required]
• Customer Relations [Required]
• Grammar/Spelling [Required]
• Read/Comprehend written instructions [Required]
• Follow verbal instructions [Required]
• Keyboarding (manual) [Required]
• Computer (visual) [Required]
• Knowledge of medical terminology and medical insurance payers [Required]
• Attention to detail [Required]
• knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc. [Required]

Education

High School Grad or Equ [Required]

Work Experience

• 2+ experience working in a healthcare setting; previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic [Required]
• Experience in an outpatient clinic or physician office [Preferred]

Physical Requirements

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

Pay Range: $19.77 - $31.63

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Mission Statement

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith‑based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.