Intern

Mercy Medical Center, Baltimore, MD; Mays Chapel (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid time off

Tuition reimbursement

Mental health resources

Disability benefits

Employee discounts

Job summary

Mercy Medical Center invites applications for an internship-focused role in patient access, prioritizing accurate information collection and a welcoming office image. You will respond professionally to patients, staff, and others in line with Mercy's philosophy, using multiple channels to schedule appointments and document actions in the system.

The role emphasizes strong customer service, organization, and clear communication with patients via phone, email, and Epic.

Qualifications

• High school diploma or GED required (or currently enrolled in HS with literacy assessment).
• Excellent customer service skills are essential.
• Ability to communicate using multiple tools (phone, email, Epic).
• Ability to document attempts in appropriate software per protocols.
• Ability to schedule patient appointments per practice protocol.

Responsibilities

• Perform basic office functions to facilitate patient access.
• Use customer service skills to contact patients by phone, Epic software, texting, or email to schedule appointments.
• Document attempts in Epic and other software as indicated.
• Schedule appointments per practice protocol.

Skills

Customer service

Communication across tools

Schedule appointments

Education

High school diploma or GED

Tools

Epic Software

Job description

Summary

Join Our Team at Mercy Medical Center - Now Hiring an Intern! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy.

This position requires that you use your customer service skills to contact patient via phone, Epic software, texting and or email to schedule appointments.

Documenting attempts in Epic and other software as indicated.

Schedule appointments appropriately per practice protocol.

Requirements

• Must possess a high school diploma or GED or if currently enrolled in HS, pass a literacy assessment
• Excellent customer service skills
• Ability to communicate using multiple tools--phone, email, Epic Software
• Ability to document attempts in appropriate software per protocols
• Ability to schedule patient appointments per practice protoc

Min

USD $16.00/Hr.

Max

USD $22.40/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.