Medical Office Intern: Patient Access & Scheduling

Mercy Medical Center, Inc.; Ellicott City (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

403(b) match

Paid time off & holidays

Tuition reimbursement

Mental health resources

Disability benefits

Voluntary benefits

Discounts on insurance and plans

Rewards & Recognition program

Job summary

Mercy Medical Center, Inc. in Ellicott City offers an internship focused on patient access, data collection, and professional communication to ensure a positive office experience. You will contact patients via phone, email, and Epic software to schedule appointments, while documenting activities per protocol.

The position emphasizes strong customer service, basic office tasks, and collaboration with care teams to support Mercy’s mission and patient care standards.

Qualifications

• High school diploma or GED required; literacy assessment if currently in HS.
• Excellent customer service skills.
• Ability to communicate using multiple tools (phone, email, Epic Software).
• Ability to document attempts per protocols and schedule appointments.

Responsibilities

• Perform basic office functions to facilitate patient access.
• Contact patients via phone, Epic, texting, or email to schedule appointments.
• Document scheduling attempts in Epic and other software as indicated.
• Schedule appointments per practice protocol.

Skills

Excellent customer service

Multiline tools communication

Documenting attempts

Schedule patient appointments

Education

High school diploma or GED

Tools

Epic Software

Job description

Mercy Medical Center, Inc. in Ellicott City offers an internship focused on patient access, data collection, and professional communication to ensure a positive office experience. You will contact patients via phone, email, and Epic software to schedule appointments, while documenting activities per protocol.

The position emphasizes strong customer service, basic office tasks, and collaboration with care teams to support Mercy’s mission and patient care standards.