Healthcare Office Coordinator: Patient Access & Scheduling

Beth Israel Lahey Health; Exeter (NH); On-site; USD 24,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health in Exeter, NH seeks an administrative professional to support a physician practice and clinical staff. You will handle front-desk duties, patient scheduling, data entry, and general office operations with a focus on patient comfort and confidentiality.

Your responsibilities include greeting patients, processing payments, verifying insurance, coordinating referrals, and assisting care teams to maintain continuity of care in a busy outpatient setting.

Qualifications

• High school diploma or equivalent.
• 1 to 3 years of relevant experience in medical office administration.
• BLS certification within 6 months of hire.

Responsibilities

• Greet/check-in/check-out patients, schedule, answer calls, and take messages.
• Collect co-pays/balances, verify insurance, update demographics; meet performance metrics.
• Post payments, balance journals, may deliver bank deposits per policy.
• Mentor and train new staff as needed.
• Provide patient referrals or ensure appropriate referrals for visits.
• Assign new patients to provider and care team to ensure continuity.
• Follow standard work and reconcile orders/referrals as needed.
• Respect patient confidentiality and maintain a therapeutic environment.
• Provide coverage for other Core offices as requested.
• Perform other duties as assigned.

Skills

Customer service

Scheduling

Phone handling

Data entry

Medical records support

Education

High School Diploma or equivalent

Job description

Beth Israel Lahey Health in Exeter, NH seeks an administrative professional to support a physician practice and clinical staff. You will handle front-desk duties, patient scheduling, data entry, and general office operations with a focus on patient comfort and confidentiality.

Your responsibilities include greeting patients, processing payments, verifying insurance, coordinating referrals, and assisting care teams to maintain continuity of care in a busy outpatient setting.