Healthcare Member Services Specialist - Flexible Hours

Independent Living Systems, llc; Oakland (CA); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) in Oakland, CA seeks a Member & Provider Services Representative to serve as the main contact for members, providers, and internal teams. You will manage inbound and outbound calls, address inquiries, schedule appointments, and maintain accurate member records with empathy and professionalism.

You will support timely resolution of issues, comply with HIPAA and organizational policies, and contribute to high-quality health and social care for vulnerable

Qualificações

• Minimum High School diploma or GED required.
• Healthcare contact center experience preferred.
• Strong interpersonal and communication abilities.
• Experience handling high-volume calls with accuracy.
• Proficient data entry and records maintenance.

Responsabilidades

• Handle a high volume of inbound and outbound calls with professionalism.
• Provide accurate information on healthcare services and scheduling.
• Use active listening to identify needs and resolve concerns.
• Review member and provider inquiries and facilitate timely resolution.
• Coordinate with internal departments and providers to resolve issues.
• Manage caseload while meeting productivity and service targets.
• Document call details and update member records accurately.
• Ensure compliance with healthcare regulations and confidentiality standards.
• Maintain schedule adherence, attendance, and quality metrics.

Conhecimentos

Communication skills

Call center experience

Inbound/outbound calls

Data entry

Multitasking

Microsoft Office

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Independent Living Systems (ILS) in Oakland, CA seeks a Member & Provider Services Representative to serve as the main contact for members, providers, and internal teams. You will manage inbound and outbound calls, address inquiries, schedule appointments, and maintain accurate member records with empathy and professionalism.

You will support timely resolution of issues, comply with HIPAA and organizational policies, and contribute to high-quality health and social care for vulnerable