Healthcare Launch & Operations Program Manager

Swooped; United States; On-site; USD 90,000 - 151,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Included Health is seeking an Operations Program Manager to launch strategic client initiatives and lead complex cross-functional projects within Member Care. You will ensure the team has the tools, resources, and information to support members and partners effectively.

This individual contributor role reports to the Senior Manager, Operational Transformation & Enablement and requires strong project management, healthcare domain knowledge, and excellent communication to drive impact and deliver

Qualifications

• 3+ years experience managing large, cross-functional projects.
• Experience in a corporate/office environment.
• Experience in healthcare or adjacent field.

Responsibilities

• Follow project management best practices to lead complex, large-scale cross-functional projects.
• Lead the Member Care workstream for high-priority client launches with cross-functional partners.
• Ensure tools, systems and processes meet service delivery models for new clients.
• Represent Member Care in cultivating relationships with clients, insurers and consultants.
• Engage resources from Member Care to ensure successful launches (Training, Knowledge Enablement, Workforce Planning).
• Identify an owner to drive major issue resolution during launches or projects.
• Lead process-development and problem-solving with external vendors and carriers.
• Provide subject matter expertise on Care Team roles and functions.

Skills

Project management

Healthcare domain knowledge

Communication

Tools

Excel

PowerPoint

Job description

Included Health is seeking an Operations Program Manager to launch strategic client initiatives and lead complex cross-functional projects within Member Care. You will ensure the team has the tools, resources, and information to support members and partners effectively.

This individual contributor role reports to the Senior Manager, Operational Transformation & Enablement and requires strong project management, healthcare domain knowledge, and excellent communication to drive impact and deliver