Healthcare Program Manager: Cross-Functional Lead

BioTouch; Columbus (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision after 30 days

HSA and PPO plans available

Company paid Life Insurance, AD&D, and

Long Term Disability

401(k) with match after 90 days

Supplemental Voluntary Benefits

Employee Assistance Program

$500 Referral Bonus Available

Job summary

BioTouch seeks a meticulous and strategic Program Manager to join our Customer Experience team. The role oversees the delivery and optimization of client programs, ensuring alignment with client objectives and BioTouch's operational excellence standards.

You will manage timelines, resources, and stakeholder expectations across complex, multi-disciplinary initiatives, acting as the central hub of communication and ensuring SLA performance and delivery.

Qualifications

• Bachelor's degree required or equivalent experience in a related field.
• 5+ years of program or project management experience, preferably in healthcare or regulated industries.
• Ability to manage complex, cross-functional initiatives with multiple stakeholders.
• Strong organizational and time-management skills with excellent attention to detail.

Responsibilities

• Program Planning & Management: Develop program plans, budgets, and timelines; monitor progress against KPIs and milestones.
• Stakeholder Coordination: Serve as primary contact for customers and internal teams; coordinate with cross-functional departments.
• Risk Management: Identify risks; develop mitigation strategies and escalation protocols; maintain program docs.
• Quality & Compliance: Ensure programs meet HIPAA, ISO 27001, ISO 13485 standards and internal procedures.
• Reporting & Analytics: Track program metrics and provide status updates and dashboards to leadership.
• Continuous Improvement: Identify process improvements and drive optimization of PM practices.

Skills

Project management

Healthcare experience

Cross-functional collaboration

Communication skills

Attention to detail

Travel ability

Education

Bachelor's degree in Business, Project Management, Healthcare Administration, or related field

Tools

Microsoft Office Suite

Excel

Job description

BioTouch seeks a meticulous and strategic Program Manager to join our Customer Experience team. The role oversees the delivery and optimization of client programs, ensuring alignment with client objectives and BioTouch's operational excellence standards.

You will manage timelines, resources, and stakeholder expectations across complex, multi-disciplinary initiatives, acting as the central hub of communication and ensuring SLA performance and delivery.