Senior Client Operations Manager - Healthcare

Rippling, Inc.; Pittsburgh (Allegheny County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Full medical/dental/vision coverage

HSA contribution

Paid parental leave

401(k) match

Transit and parking benefits

Flexible, collaborative work环境

Job summary

Free Market Health, based in Pittsburgh, seeks a Senior Client Services Manager to lead post-go-live operational coordination for complex clients. You will own project plans, risk visibility, and cross-functional collaboration with director- and VP-level stakeholders.

You will mentor teammates, drive process improvements, and partner across internal teams to ensure on-time delivery and high-quality service for patients and clients.

Qualifications

• 7+ years of relevant industry experience, including specialty pharmacy.
• 4+ years in a client-facing role.
• 2+ years of people management or team leadership.
• Experience working for a pharmacy benefit manager (PBM).
• Demonstrated success managing and delivering complex technical projects in a fast-paced environment.
• Experience applying established project management methodologies.
• Strong written, verbal, and presentation skills with relationship-building abilities.
• Excellent organization, prioritization, problem-solving, and time-management skills.

Responsibilities

• Serve as the primary operational contact for director- and vice president-level client stakeholders.
• Lead post-go-live operational projects and oversee client activity related to service delivery.
• Develop and manage project plans, milestones, task logs, documentation, and recurring status updates.
• Guide internal teams on priorities, resource needs, timelines, risks, and delivery expectations.
• Evaluate project readiness for production based on scope, timing, quality, risk, and competing priorities.
• Coordinate requirements and deliverables across internal partners to ensure work aligns with agreed-upon plans.
• Manage benefit change requests and system configuration updates that support client and operational needs.
• Identify and implement process improvements that strengthen efficiency, quality, and the client experience.
• Train, mentor, and support newer or less experienced team members.

Skills

Client management

Project coordination

Cross-functional teamwork

PBM experience

Communication

Tools

MS Office

CRM systems

Job description

Free Market Health, based in Pittsburgh, seeks a Senior Client Services Manager to lead post-go-live operational coordination for complex clients. You will own project plans, risk visibility, and cross-functional collaboration with director- and VP-level stakeholders.

You will mentor teammates, drive process improvements, and partner across internal teams to ensure on-time delivery and high-quality service for patients and clients.