Healthcare IT: Technical Analyst I – End-User Support

HCA Healthcare; Corpus Christi (TX); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

401(k) match

Tuition assistance

Life insurance

Résumé du poste

HCA Healthcare's Corpus Christi Medical Center is seeking a Technical Analyst I to implement and support desktop equipment, respond to end-user incidents, and participate in 24x7 on-call support. You will assist division and facility IT staff, document issues, and train users in division technology.

Qualifications include a Bachelor’s degree in information systems or a healthcare-related field, 1 year IT experience, and preferred A+ and Microsoft certifications.

Qualifications

• One year of IT experience required.
• A+ and Microsoft Product certifications preferred.

Responsabilités

• Respond to and resolve inquiries for division or facility computer systems with superior support.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs).
• Maintain documentation for each incident or request and elevate complex problems as needed.
• Aid and train users on division and facility technology.

Connaissances

IT experience

Driver's license

A+ Certification

Microsoft Certifications

Formation

Bachelor’s degree in information systems or a healthcare-related field

Description du poste

HCA Healthcare's Corpus Christi Medical Center is seeking a Technical Analyst I to implement and support desktop equipment, respond to end-user incidents, and participate in 24x7 on-call support. You will assist division and facility IT staff, document issues, and train users in division technology.

Qualifications include a Bachelor’s degree in information systems or a healthcare-related field, 1 year IT experience, and preferred A+ and Microsoft certifications.