IT Support Analyst I — Clinical Systems & Training

Texas Children's Hospital; Houston (TX); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Texas Children’s Hospital is seeking an IT Support Analyst to provide user support, troubleshoot hardware and software, and train staff on clinical and business information systems. The role involves coordinating technical solutions and participating in technology projects within a leading pediatric care network.

Requires 3 years of IT experience, HS diploma, and preferred CompTIA A+ certification. Located in Houston, TX, with opportunities to support research initiatives and contribute to

Competenze

• 3 years of technical support or IT experience required
• High school diploma or GED required
• Comptia A+ certification preferred

Mansioni

• Provides user support, problem analysis, technical assistance, and training for clinical and business information systems
• Diagnose and resolve hardware, software, peripheral, and network issues and coordinate technical solutions
• Monitors the call tracking system, prioritizes requests, and performs routine hardware and software maintenance
• Plans, implements, tests, and troubleshoots systems software and monitors system performance, capacity, and file management
• Participates in technology projects, coordinates technical activities, and develops project plans and user documentation
• Provides individual and group training on computer hardware, software, and applications and shares technical guidance with other analysts
• Supports research initiatives and new technology implementations and recommends solutions aligned with organizational standards
• Follows customer service standards, computer security procedures, and software copyright requirements
• Prepares ticketing and performance reports, identifies improvement areas, and communicates progress to management
• Maintains current knowledge of technology developments, industry practices, and application products

Formazione

High school diploma or GED

Bachelor’s degree preferred in technical or scientific discipline

Descrizione del lavoro

Texas Children’s Hospital is seeking an IT Support Analyst to provide user support, troubleshoot hardware and software, and train staff on clinical and business information systems. The role involves coordinating technical solutions and participating in technology projects within a leading pediatric care network.

Requires 3 years of IT experience, HS diploma, and preferred CompTIA A+ certification. Located in Houston, TX, with opportunities to support research initiatives and contribute to