Technical Analyst I

HCA Healthcare; Highlands (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Paid time off

401(k) with company match

Job summary

HCA Healthcare in far western North Carolina is seeking a Technical Analyst who implements and supports facility and division desktop equipment, serving as the primary technical resource for end-user incidents. You’ll join a 24x7 on-call rotation and provide hands-on desktop support to division and facility IT staff.

The role requires a Bachelor's in information systems or healthcare-related field (preferred), 1 year IT experience, A+ and Microsoft certifications preferred, and a valid NC

Qualifications

• Bachelor's degree in information systems or a healthcare-related field is preferred.
• 1 year of IT experience is required.
• A+ and Microsoft Product certifications are preferred.
• Valid state driver's license is required.
• Occasional Intermittent Local Travel Required

Responsibilities

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs), as needed.
• Maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.

Skills

Customer service

Problem solving

Communication

Education

Bachelor's degree in information systems or healthcare-related field

Tools

A+ Certification

Microsoft Certification(s)

Job description

To Qualify; You must live in the far western areas of North Carolina today.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary And Qualifications

The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will provide support to other division and facility IT personnel, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.

What you will do in this role:

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.
• You will analyze and provide hands-on support for simple to moderate inquiries.
• You will log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs), as needed.
• You will maintain documentation for each incident or request, and escalated complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.

Qualifications you will need:

• Bachelor's degree in information systems or a healthcare-related field is preferred.
• 1 year of IT experience is required.
• A+ and Microsoft Product certifications are preferred.
• Valid state driver's license is required.
• Occasional Intermittent Local Travel Required

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long-and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.