Technical Analyst II

HCA Healthcare; Pasadena (TX); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off and family leave

401(k) with match

Tuition assistance

Job summary

HCA Houston Healthcare Southeast in Houston, TX is seeking a Technical Analyst II to install and support facility IT&S desktop equipment, respond to end-user incidents, and mentor junior analysts. This on-site role requires strong customer service and problem-solving skills.

You will participate in 24x7 on-call support, maintain documentation, and collaborate with division IT staff to improve processes while upholding IT policies and confidentiality.

Qualifications

• Bachelor’s degree in information systems or healthcare related field preferred.
• Minimum 3 years IT experience required.
• Valid driver’s license required and occasional local travel.

Responsibilities

• Installs and repairs facility IT equipment and software per standards.
• Responds to service desk inquiries and provides strong customer support.
• Mentors, trains and supports entry-level technicians.
• Performs MACs (moves/adds/changes) and related tasks.
• Maintains incident documentation and escalates complex problems.
• Provides 24x7 on-call support as scheduled.
• Collaborates with division and facility IT personnel to improve processes.
• Ensures adherence to IT policies and confidentiality.

Skills

Workload management

Multi-tasking

Analytical skills

Customer orientation

Verbal and written communication

MS Office

Drive to sites

Education

Bachelor’s degree in information systems or healthcare related field

3 years IT experience

Valid driver's license

Job description

To Qualify; You must live in the Houston, TX area today.

Do you have the career opportunities as a Technical Analyst II you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare Southeast which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior‑level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on‑call support is provided based on division IT staff rotation.

The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on‑site support to technical resources, if needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands‑on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Mentors, trains and supports entry‑level technical analysts
• Performs facility‑based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on‑call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Adheres to and supports HCA IT&S standards, policies and procedures
• Maintains and protects confidentiality regarding all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement

KNOWLEDGE, SKILLS & ABILITIES

• Manages and prioritizes workload
• Demonstrates ability to multi‑task; Possesses strong analytical skills
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Possesses proficiency in MS Office applications
• Must be able to drive to assigned sites to complete work

EDUCATION & Experience

• Bachelor’s degree in information systems or healthcare related field is preferred
• Must have 3 years IT experience
• Valid driver’s license required.
• Occasional Local Travel Required.

Benefits

HCA Houston Healthcare Southeast, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short‑term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.