Technical Analyst II — IT Desktop & Onsite Support

HCA Healthcare; Pasadena (TX); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off and family leave

401(k) with match

Tuition assistance

Job summary

HCA Houston Healthcare Southeast in Houston, TX is seeking a Technical Analyst II to install and support facility IT&S desktop equipment, respond to end-user incidents, and mentor junior analysts. This on-site role requires strong customer service and problem-solving skills.

You will participate in 24x7 on-call support, maintain documentation, and collaborate with division IT staff to improve processes while upholding IT policies and confidentiality.

Qualifications

• Bachelor’s degree in information systems or healthcare related field preferred.
• Minimum 3 years IT experience required.
• Valid driver’s license required and occasional local travel.

Responsibilities

• Installs and repairs facility IT equipment and software per standards.
• Responds to service desk inquiries and provides strong customer support.
• Mentors, trains and supports entry-level technicians.
• Performs MACs (moves/adds/changes) and related tasks.
• Maintains incident documentation and escalates complex problems.
• Provides 24x7 on-call support as scheduled.
• Collaborates with division and facility IT personnel to improve processes.
• Ensures adherence to IT policies and confidentiality.

Skills

Workload management

Multi-tasking

Analytical skills

Customer orientation

Verbal and written communication

MS Office

Drive to sites

Education

Bachelor’s degree in information systems or healthcare related field

3 years IT experience

Valid driver's license

Job description

HCA Houston Healthcare Southeast in Houston, TX is seeking a Technical Analyst II to install and support facility IT&S desktop equipment, respond to end-user incidents, and mentor junior analysts. This on-site role requires strong customer service and problem-solving skills.

You will participate in 24x7 on-call support, maintain documentation, and collaborate with division IT staff to improve processes while upholding IT policies and confidentiality.