Technical Analyst

HCA Florida Brandon Hospital; Brandon (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off & family leave

401(k) with company match

Tuition assistance

Discounts and insurance options

Job summary

HCA Florida Brandon Hospital is seeking a Technical Analyst to support facility and division desktop equipment, respond to end-user incidents, and participate in 24x7 on-call support as rotations allow.

The role emphasizes hands-on problem solving, documentation, and user training, with preferred bachelor’s in IT or healthcare-related field, 1 year IT experience, and local travel in the Brandon/Tampa area.

Qualifications

• Bachelor’s degree in information systems or healthcare-related field preferred.
• 1 year of IT experience required.
• A+ and Microsoft Product certifications preferred.

Responsibilities

• Respond to and resolve inquiries for division or facility computer systems.
• Provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs).
• Maintain documentation for each incident or request and escalate as needed.
• Aid and train users on division and facility technology.

Skills

Customer service

Problem solving

Communication

Education

Bachelor’s degree in information systems or a healthcare-related field

Tools

A+ Certification

Microsoft Certification

Job description

To Qualify: You must live in the Brandon /Tampa, Florida area today!

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Technical Analyst today with HCA Florida Brandon Hospital.

Job Summary and Qualifications

The Technical Analystimplements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will provide support to other division and facility IT personnel, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.
What you will do in this role:

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.
• You will analyze and provide hands‑on support for simple to moderate inquiries.
• You will log and track problems; review problem tracking databases.
• Perform facility‑based moves, adds, and changes (MACs), as needed.
• You will maintain documentation for each incident or request, and elevate complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.

Qualifications you will need:

• Bachelor’s degree in information systems or a healthcare‑related field is preferred.
• 1 year of IT experience is required.
• A+ and Microsoft Product certifications are preferred.
• Valid state driver’s license is required.
• Occasional Intermittent Local Travel Required

Benefits

HCA Florida Brandon Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long‑and short‑term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.