Technical Analyst I

HCA Healthcare; Florida; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) Match

Employee stock purchase plan

Tuition assistance

Job summary

HCA Florida Lawnwood Hospital in Fort Pierce, FL is seeking a Technical Analyst to support desktop systems and respond to end-user incidents via the Service Desk. You will be part of a 24x7 on-call rotation as required to keep the facility operating smoothly.

The role emphasizes hands-on troubleshooting, MACs, documentation, training users, and collaborating with IT staff. A bachelor’s degree in information systems or healthcare field is preferred, with IT experience and relevant certifications

Qualifications

• Bachelor’s degree in information systems or healthcare field preferred.
• 1 year of IT experience required.
• A+ and Microsoft product certifications preferred; driver's license may be required.

Responsibilities

• Provide desktop incident and Service Desk support with emphasis on user experience.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem-tracking databases.

Skills

IT support

Customer service

Education

Bachelor’s degree in information systems or healthcare-related field

Tools

A+ Certification

Microsoft Certifications

Job description

To Qualify: You must live today in the Fort Pierce area of southeastern Florida.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Technical Analyst with HCA Florida Lawnwood Hospital you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will provide support to other division and facility IT personnel, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.

What you will do in this role:

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.
• You will analyze and provide hands-on support for simple to moderate inquiries.
• You will log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs), as needed.
• You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.

Qualifications you will need:

• Bachelor’s degree in information systems or a healthcare-related field is preferred.
• 1 year of IT experience is required.
• A+ and Microsoft Product certifications are preferred.
• Valid state driver’s license is required.
• Occasional Intermittent Local Travel Required

Benefits

HCA Florida Lawnwood Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

"There is so much good to do in the world and so many different ways to do it."
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you!

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.