Healthcare IT Support Intern - Hands-On Tech & Help Desk

Intermountain Healthcare Inc.; Billings (MT); On-site; USD 27,000 - 34,000; Full time

Job summary

Intermountain Health St Vincent Regional Hospital in Billings, MT seeks an IT Intern to learn hardware basics, assist with ticketing, and support department projects. You’ll document issues, communicate clearly, and help implement security policies under supervision.

This in-person role emphasizes customer service, strong organizational skills, and the ability to work in a fast-paced, service-oriented environment.

Qualifications

• Demonstrated knowledge of basic computer hardware components.
• Strong written and oral communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Customer service orientation with attention to detail.
• Experience using word processing, spreadsheets, databases, email and scheduling tools.
• Familiarity with ITIL ticketing system and incident handling.

Responsibilities

• Learn to resolve minor computer issues under supervision.
• Document notes and resolutions in the ITIL ticketing system.
• Provide regular status updates to support staff on projects and incidents.
• Respond to messages according to priority and service levels.
• Support new and existing systems while staying current with technology changes.
• Assist with implementing enterprise security policies and procedures.
• Collaborate with team to achieve department goals and project needs.

Skills

Basic IT hardware

Communication skills

Self-motivation

Customer service

ITIL ticketing

Education

High School Diploma or equivalent

IS / Information Systems student preferred

Job description

Intermountain Health St Vincent Regional Hospital in Billings, MT seeks an IT Intern to learn hardware basics, assist with ticketing, and support department projects. You’ll document issues, communicate clearly, and help implement security policies under supervision.

This in-person role emphasizes customer service, strong organizational skills, and the ability to work in a fast-paced, service-oriented environment.